Filling in the Organization field in the support portal is necessary to associate you with an account that holds a valid support contract.
Notifications
All support users get notifications about cases that are related to their own organization:
- They will be notified each time a ticket has been created.
- They will be notified when the organization has been added to an existing ticket.
- They will be able to 'opt in' to see updates about each ticket. If they do not opt in, they won't get any updates on the case.
How are people removed?
If there are others within your organization that were previously copied on tickets who no longer need access to your support tickets, ask Support to remove them from the organization.