Page Comparison

...

Notifications

All support users get receive notifications about cases that are related to their own organization:

• They

  will be

  are notified each time a ticket has been created.

• They

  will be

  are notified when the organization has been added to an existing ticket.

• They

  will be

  are able to 'opt in' to see updates about each ticket. If they do not opt in, they

  won't

  do not get

  any

  updates on the case.

How are people removed?

If there are others within your organization that were previously copied on tickets who no longer need access to your support tickets, ask Support to remove them from the organization.