Uploader (preferred)
If you are using a modern browser (Chrome, Firefox, not IE), you can browse to the uploader and transfer the file directly.
DataCore Support will automatically be notified of the link to the file and the link will be attached to your ticket. This uploader will tag the file with metadata specific to support, and is by far our preferred method for transferring data to Support.
cURL
You may use curl to upload logs, configurations, and other large files to DataCore Support. In order to do so, you must have curl installed.
There is a function called uploadtosupport included in the file "bashrcforcustomers" in the Support bundle:
If you have downloaded this bundle, add the following to your /root/.bashrc file:
source /root/dist/bashrcforcustomers
That way, you can upload a file to support using the following syntax (after sourcing .bashrc again):
source /root/.bashrc uploadtosupport [filename]
This puts the file in a bucket called cli-uploader. A notification is sent automatically within 10 minutes.
Tip
For your convenience, a reference to the support tools is located in a PDF within the bundle itself.