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Uploader (preferred)
If you are using a modern browser (Chrome, Firefox, not IE), you can browse Browse to the uploader and transfer the file directly using a modern web browser.
DataCore Support will is automatically be notified of the link to the file and the link will be is attached to your the ticket. This uploader will tag tags the file with metadata specific to support , and is by far our the preferred method for transferring data to DataCore Support.
cURL
You cURL may use curl be used to upload logs, configurations, and other large files to DataCore Support. In order to do so, you must have curl installed. There is a function called uploadtosupport cURL must be installed. cURL is included in most Linux distributions and is available on Windows and MacOS. See the cURL website for further details.
The uploadtosupport function included in the file "bashrcforcustomers" in the Support bundle:
If you have downloaded this bundle, add Add the following to your the /root/.bashrc file if the bundle is downloaded:
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source /root/dist/bashrcforcustomers |
That way, you can upload a file A file can be uploaded to support using the following syntax (after sourcing .bashrc again):
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This puts the file in a bucket called cli-uploader. A notification is sent automatically within 10 minutes.
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TipFor your convenience, a reference to the support tools is located in a PDF within the bundle itself. |
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