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Uploader (preferred)
If you are using a modern browser (Chrome, Firefox, not IE), you can browse to the uploader and transfer the file directly.
DataCore Support will automatically be notified of the link to the file and the link will be attached to your ticket. This uploader will tag the file with metadata specific to support, and is by far our preferred method for transferring data to Support.
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There is a function called uploadtosupport uploadtosupport included in the file "bashrcforcustomers" in the Support bundle:
If you have downloaded this bundle, add the following to your /root/.bashrc file:
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source /root/.bashrc uploadtosupport [filename] |
This will put puts the file in a bucket called cli-uploader. We will get automatically notified A notification is sent automatically within 10 minutes.
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TipFor your convenience, a reference to the support tools is located in a PDF within the bundle itself. |
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