Health Data to Support
Health data reporting allows DataCore to monitor your cluster and step in quickly when issues arise. The cluster's generated health report data is viewable in the Swarm UI; this is the "health check" that the Swarm cluster automatically sends to Support.
Best Practice
DataCore monitors the health information of clusters and provides 24*7 monitoring. To include the Gateway version and feature reporting, add the needed authorization, the [storage_cluster] section of https://perifery.atlassian.net/wiki/spaces/public/pages/2443810201. (v6.0)
Contact DataCore Support for disabling health reporting if data sharing needs to be disabled altogether.
Accessing Report
View the raw report in the browser to see the health data and what information DataCore receives from the site.
Navigate to Cluster > Hardware, double-click on hardware to open the Chassis Details, then open Advanced, Health Data. (v10.0)
Troubleshooting
If any challenges while accessing the health report, check the cluster network connectivity to the Internet and verify the following:
cluster name is populated.
There is a cluster settings file
The
support.uriparameter has not been disabled.
Contact DataCore Support Team for 24*7 monitoring.
Proxy for Health Reports
To specify a proxy related to health reports, add the following proxy settings as appropriate to the Swarm configuration. Swarm accepts a proxy username and password to allow health reports to be sent via a password-enabled proxy. (v9.2)
Settings | Notes |
|---|---|
support.proxyUri | Proxy URI, which may but need not include http(s)://. |
support.noProxy | Comma-separated list of domain names or IP addresses for which HTTP/S proxy is not used. Do not include http(s):// or port numbers. Wildcards are allowed. |
support.proxyUsername | Proxy authentication username. |
support.proxyPassword | Proxy authentication password. |
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