Here are the steps and recommendations on how to raise a support case with the DataCore support team.
When the account creation screen prompts, it needs some required information:
Before contacting Support, whoever submits the ticket should arrange to provide remote access to the environment if possible. It is also necessary to have appropriate administrative credentials for managing the Swarm install (for example, "root" access on SCS servers, Elasticsearch servers, Gateway servers, cluster admin account credentials, etc.). If you don't allow access to the system, DataCore Support will be severely limited in their ability to assist you. |
To create a new incident, refer to the following steps:
Sev 1 - Production Data Not Available
Sev 2 - Functional Impact
Sev 3 - Other
Question/Problem - Enter the issue or problem experienced with respect to DataCore and wants to raise an incident for.
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Once the support case is created, note the case number and create and upload a log bundle to link to it. See /wiki/spaces/DOCS/pages/2936471821 for reference.