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1. Open a support ticket and note the ticket number (such as 220331-000023) to use when uploading files.

2. Download the bundle: swarm-support-tools.tgz

   1. CLI download command example

      Code Block
      cd /root wget https://support.cloud.caringo.com/tools/swarm-support-tools.tgz

3. Extract the tools in the /root directory on the server (CSN, Elasticsearch, SwarmNFS, or Gateway).

   1. CLI extraction command example

      Code Block
      tar -xf swarm-support-tools.tgz

4. Navigate to the tools directory, which is usually /root/dist.

   Code Block
   cd /root/dist

5. Recommended: Update the support bundle if significant time has passed since the bundle was last downloaded or updated. The version can be checked by viewing the REVISION.txt file.

   1. Check the version by viewing the contents of the REVISION.txt file

      Code Block
      cat REVISION.txt 2022_0328-1512-01

   2. Update the bundle to the current version.

      Code Block
      ./updateBundle.sh

6. Execute the script:

   1. Standard bundle grab:

      Code Block
      ./techsupport-bundle-grab.sh

   2. Bundle grab including the settings checker output. Useful for Swarm upgrades. See Storage Settings Checker for more details.

      Code Block
      ./techsupport-bundle-grab.sh -s

7. Note the name and location of the tarball created by the script.

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